Every SaathiX ERP user gets human support, on every plan. This guide covers where to start when something breaks or you're stuck.
01Chat, WhatsApp and phone
Click the chat bubble in the bottom-right of any screen for live chat during business hours (10am–8pm IST, Mon–Sat). WhatsApp support at +91 XXX-XXX-XXXX runs the same hours. Phone support is available on Business and Enterprise plans.
02Support tickets
For anything that needs a detailed follow-up — a bug, a data question, a customisation — open a ticket under Dashboard → Support → New. Attach screenshots and the invoice number if relevant. You'll see the ticket status update in real time.
03FAQ and knowledge base
Dashboard → Support → FAQ has answers to the most common questions grouped by module. The full Resources section on the website has guides, videos, an Academy and a community forum.
04Data emergencies
If you accidentally delete something important, don't panic — every action is versioned. Contact support with the invoice number or party name and we can restore the state within minutes. Cloud backups run every hour on every plan.