Krishna Sharma runs a 900 sq ft kirana in Delhi's Rohini. WhatsApp catalog + broadcast turned his 8% repeat rate into 41% in 90 days.
The catalog structure
Top-level: Grocery / Personal Care / Snacks / Dairy. Each with photos, weights and prices. Updated weekly.
Broadcast cadence
Monday 8am: this week's offers. Thursday 6pm: fresh dairy + veg reminder. Sunday 10am: household + snacks bundle.
Reply templates
'Aapka order ₹XXX ka receive hua, 45 mins mein delivery.' 'Payment link: [UPI].' 'Kal ke liye kuch chaiye? Reply karein.'
SaathiX ERP WhatsApp module handles catalog, broadcasts and order intake — all inside one dashboard.